This translation is provided for convenience. Only the German version is legally binding.

Statutory right of withdrawal

Consumers have a statutory right of withdrawal of 14 days in accordance with Section 355 BGB.

The withdrawal period is 14 days from the day on which you or a third party named by you (who is not the carrier) took possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by e-mail).

Contact:
E-mail: info@an-store.de

To meet the withdrawal deadline, it is sufficient for you to send your notice of exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, with the exception of delivery costs, without undue delay and at the latest within 14 days from the day on which we received notice of your withdrawal.

For this refund we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

Returning the goods

The goods must be returned to us without undue delay and at the latest within 14 days from the day on which you inform us of the withdrawal.

You bear the direct costs of the return unless the return is due to a demonstrable defect (Section 357(6) BGB).

Condition of the goods

The goods must be returned unused, complete and packed securely for transport.
The original packaging should be used where possible. If it is no longer available, equivalent protective packaging must be used.

You are only liable for any loss in value of the goods if this is due to handling that was not necessary to examine the nature, characteristics and functioning of the goods (Section 357(7) BGB).

Collection by freight forwarder

If the goods were delivered by freight forwarder, they are also returned by freight forwarder.

The appointment is arranged by the shipping service provider. The goods must be made accessible at the agreed time.

The goods must not be stored in damp conditions or exposed to the weather.

Refusal of acceptance

If an already confirmed delivery is refused without a prior declaration of withdrawal, the resulting return costs are to be borne by the customer.
A refund is made less the shipping costs incurred.

Additional services

If chargeable additional services (e.g. assembly or carrying to the desired location) have been booked, the following applies:

• The price of the goods is refunded in the event of withdrawal.
• Services already fully rendered are not refunded if the customer has expressly agreed that performance begins before the withdrawal period expires (Section 356(4) BGB).

Complaints (material defects)

Irrespective of the right of withdrawal, the statutory warranty rights under Sections 434 et seq. BGB apply.

Complaint procedure

1. Report the defect by e-mail to info@an-store.de, stating the order number
2. Attach meaningful photos of the defect
3. Review of the matter
4. Response within a reasonable period (max. 21 days)
5. Subsequent performance by repair, replacement delivery or – where provided for by law – price reduction or withdrawal